Rental Conditions VillaVida Rentals.

 

 

 Reservation and payment

 

• · Within 8 days after VillaVida's response to the inquiry, a down payment of thirty (30%) percent
• of the total costs needs to be received by VillaVida, this payment makes the booking definite.
• · At least eight (8) weeks before arrival the total balance needs to be received by VillaVida.
• · After receiving the total balance, VillaVida will send the travelling documents of the rented accommodation.
• · A valid credit card number will be required when making the booking, VillaVida will block a safety deposit during your stay, this to cover any incidents or eventual damage caused to the property or its contents, the cost of the damage will be charged to the credit card with an extra charge of 7% this to cover bank costs.
• · Delayed payment, gives VillaVida the right cancel the reservation.

 

 

 

 

Arrival and Departure

 

· Tenants are able enter the accommodation after 4 PM (16:00h) on the day of arrival. We will be expecting you at our office, unless another meeting point has been designated by us, from there we will give you detailed information to how to get to the property you rented.

 

· When arriving, the tenant will be asked to sign the safety deposit form, stating that according to these terms and conditions, eventual damages can be charged to the Credit card provided, up to 200 Euros. If we are not able to block the safety deposit amount on your credit card or if you are not signing the form, it gives us the right to deny access to the accommodation until this criteria is met.

 

· The accommodation must be vacated by 10 AM (10:00h). a late checkout can be requested at the cost of 50 Euros. This request will be granted if possible with the cleaning schedule and future bookings. As mentioned on first paragraph, you will receive your travel documents after you have paid the full rental fee. In this document is mentioned what you are entitled to, also you will find the route description to the office of the property manager. The property manager will provide you with a detailed route description to the accommodation and hand over the key. In some case extra information on the accommodation and surroundings will be provided. 

 

· If you are arriving after 7 PM (19:00h); It is your responsibility to inform the property manager about your late arrival. A late arrival fee of 25 Euros will be charged. The address and telephone number of the property manager can be found in the travel documents given.

 

· If you due to other circumstances such as traffic, strike etc, are not able to be on time, it is your responsibility once more to inform the property manager about your delay.

 

 

Prices, additional costs, and deposit.

 

· In general included in the price you have a weekly cleaning service and final cleaning. With stays of less than 10 days there is noi in between cleaning, just the final cleaning. The price also includes normal usage of gas, electricity, and water, unless advertised differently.

· The tenant is required to handle the accommodation and its content with caution.

· Accommodation should be left tidy and damage free.

· Considering there are not damages done to the property, safety deposit reserved on your credit card will be released once final cleaning is done.

 · We strongly recommend having a travel insurance. 

 

 

Cancelling by tenant.

 

· Should the tenant require cancelation of accommodation, he/she should advise VillaVida immediately in all cases via telephone and via email. In some cases and specific conditions it may be possible that other persons take over the reservation. A new booking/contract will be made and signed by the substitute. The following cancellation charges are payable according to the

cancellation date:

 

· 100% of total costs, on the day of arrival.

· 90% of total costs, 28 days (incl.) prior to arrival.

· 70% of total costs, from 42 days prior to arrival until 28 days prior to arrival.

· 50% of total costs, from 56 days prior to arrival until 42 days prior to arrival.

· 30% of total costs, from definite booking until 56 days prior to arrival.

 

· It is strongly advisable to have a suitable personal travel and cancellation insurance which will

cover these costs when the reservation needs to be cancelled for whichever reason.

 

 

Cancelling by VillaVida

 

If situations or circumstances occur beyond the influence of VillaVida that result in cancellation of your booking, VillaVida will offer an accommodation of equal level and quality. If not available, VillaVida will refund the amounts paid in total. VillaVida shall not be liable for any damage or cost involved.

 

Bed- and linen service, cleaning

Towels, bed linen, and pillowcases are available. There is a cleaning service once a week standard or more when mentioned in advert; however private dishes, the BBQ and laundry are not part of their cleaning duties.

Final clean will be done by the cleaning service on the day of departure between 10 AM (10:00h) and 4 PM (16:00h). Tenant is trusted to leave the accommodation in a proper order and condition, failure to do so can lead to extra charges.

 

 

Number of persons

 

· The accommodation can only be used by the agreed upon persons. Subletting, sharing or assignment is prohibited. Failure to comply with these conditions will be regarded as a breach of contract without right of compensation.

 

Waste disposal In all cases the tenant is responsible for the (daily) removal of all waste in containers near the accommodation or in the vicinity.

 

Water bottles

Tap water, in most areas, is drinkable; however it is advisable bottled water.

 

Pets

At VillaVida's approval it can be allowed to accommodate pets. Prior notice is always an obligation.

 

 

Liability

During the stay the tenant is liable for the accommodation, the content, and all objects belonging to the accommodation. VillaVida its agents, employees, servants, subsidiaries, and affiliates shall not be liable for injury, loss, costs, expenses, claims and damages to any person or property arising from, related to or in connection with the use and occupancy of the accommodation as well as any loss or damage to any person, to the accommodation, equipment, furnishings, property or appurtenances thereto of any nature resulting from accidents or occurrences in or upon the Unit or the building in

which the Unit is a part, including but not limited to claims for damage, injury, loss, liability or the like resulting from:

 

A-Negligent or wilful action(s) or omission(s) of tenants, their guests, or any person or persons entering the accommodation for any purpose.

 

B-Wind, rain or other elements.

 

C-Theft, vandalism or fire.

VillaVida can not accept any liability or pay any compensation when the performance of the contractual obligations is prevented or affected by unusual and unforeseeable circumstances beyond its control, the consequences of which could not have been avoided even with all due care which also includes, natural disaster, adverse weather conditions, civil strife, fire and/or similar circumstances.

 

 

Complaints

 

Unfortunately it can occur that something is not to your satisfaction. When this occurs, first try to solve things with the property manager of the accommodation. When nothing can be done to your satisfaction, you must report this to VillaVida within 3 days after arrival. At least within 1 month after your stay you need to send a written and motivated complaint to VillaVida. When you decide to change accommodation without giving notice to VillaVida, you will loose the right to any restitution or reimbursement.

 

 

Villa & Property Management

 

We arrange the day-to-day administration of running a property, paying bills, organizing maid service, pool cleaning and gardening. As a client of Proluna Properties, you can take advantages of special discounts that we have negotiated with selected suppliers on a range of items for the home. We also take care of domestic repairs with various partners. Whether you use your property as a holiday home or as a permanent base, you can rest assured and leave the management to us, leaving you more time to enjoy the Algarve.

 

Proluna villa management services operates in the Area East of Faro( East Algarve) for the management packages but covers the whole Algarve for holiday rentals.

 

We can provide you with all the property management services you wish. We have several packages we can offer you which are than tailor made to your wishes. All packages serve to purposes. Our services can be contracted individually as well as in a package. Most important is that the services are tailored to your specific wishes. If the service you are looking for is not mentioned on the site please contact Proluna

Start up package

 

For instance, the next step after buying a property is settling in. Here, Proluna villa management offers a convenient service package that is tailor made to suit your property management needs, and can be progressed immediately after the purchase of your new home. This service starts the moment the deeds to the property are signed and ends from the moment you are settled comfortably into your new property. The services includes arrangement for someone to tend to the upkeep of your Portuguese property, including the garden and swimming pool maintenance, as well as also providing financial upkeep services such as helping you as the owner set up a bank account, finding you a lawyer, attaining your fiscal number, helping you arrange a mortgage, arranging the utilities, home insurance and even furniture. In short we have a whole package we can offer you with which to get you started in Portugal!.

Running a Property Package

 

When you already own a property for a few years you know what is involved with keeping a property in good shape. So do we. So let us take over all the work so you just can enjoy your property. If you already have certain services contracted this is no problem for us. We will just see to it that they do their job properly and work with them to see that your property is wel looked after. If you are not completely happy with your current services. Contact us and let us convince you that we can do a better job.

 

o Always in control of your Property from Abroad

o Get a property visit report every 10 days with digital pictures

o Superb rental facilities

o Provide all services in and around the property

o Professional and dependable partner

The most important part of all the property management packages is that we go and check your property every 10 working days, which means that your property is not unattended for longer than 2 weeks. This means any problems will be quickly spotted and therefore can be addressed before damage is done so there will be no unpleasant surprises when you next return, allowing you to relax when you are not residing in your Portuguese property.

Another important service we provide is keeping you up to date on your property. We keep you up to date via email, so that you can oversee every aspect of your property management. On our website homeowners can log in to their own personal page, where the reports of our visits will be accessible, along with digital pictures. Here, you will also find an overview of all bills we have paid in your name, allowing you complete financial control.

Property Rental Service

 

 

Proluna, by law, can not rent out your property. We however work closely together with a few rental agencies of which we highly recommend VillaVida (Click here for the link to their website). They stand for the same quality level and professionalism as we stand for. They also have a very good track record in renting out properties in the Algarve Portugal. So if you want to rent out your property please contact them. With VillaVida renting out your property and us providing the services locally to the guests renting can give you a great return on your investment without any hassle.

Financial management

 

Proluna offers financial services. These services can provide you with a total financial overview of your asset in great detail. E.g. mortgages, possible rental benefits and costs, insurances and taxes. Proluna can also support you in selecting e.g. insurances and a mortgage. Are you interested in these financial services and what Proluna can do for you please contact us.

Prices and conditions

Since Proluna offers tailor made services, prices and conditions will be offered on an individually base. Of course you can expect our pricing to be competitive, but quality is key.